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BA’s ‘no-show’ clause cost me £9,000 for new flights

We cut out one leg of our journey, but a clause allows airlines to cancel a whole journey if a passenger misses just one leg

To celebrate my 60th birthday, we used an inheritance to book flights from Glasgow to Mexico City via Heathrow, where our son was to join us.

We worried that the transfer time of 90 minutes at Heathrow would be tight, given that there had been storms that week, so in the end, my husband, daughter and I instead took a train from Glasgow the night before.

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May 18, 2026 Money Consumer affairs Consumer rights

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